This store is run on behalf of Facepunch Studios by Fourth Floor Creative Ltd.
The fourth floor services team provide support from 09:00 to 17:30 (GMT) Monday through Friday (not including UK public holidays) and offer a 24 business hours response time and a 48 business hours resolution service level.  
During times when the Fourth Floor office is closed, the Services team will continue to provide customer support but at a reduced level.  Emails will be answered within 24 business hours response time but full resolutions will be managed on best endeavour basis and may have to wait until normal Fourth Floor office opening.
Fourth Floor will be closed from Sat the 21st of December 2019 through till Thursday the 2nd of January 2020. A reduced service will be run during this period except for the following dates where there will be no service as they are public holidays in the UK.
- Dec 25th and 26th
- January 1st
Have a great seasonal break and we look forward to seeing you in 2020.